Our offering has two components:  pro-active maintenance and end user help desk.
 
Pro-active Maintenance: The goal pro-active maintenance is to catch and fix problems before they happen and avoid expensive down time or associated productivity loss.  To gather this diagnostic information, we install a small code on each device which monitors and relays important information which helps in identifying the problems.  It also keeps are our engineers updated on whether system is secure or open to any vulnerability and allows them patch it if needed in timely manner.
 
End-user helpdesk:  We provide unlimited technical support on Windows operating system, commonly used applications, connectivity problems, printing issues, e-mail related issues or browsing related issues.

Some of the commonly supported issues are:

• Operating system issues.
• Username / Password – look up and resets.
• E-mail issues.
• Navigation and browsing.
• Application support – common business software such as Microsoft Office and Lotus SmartSuite.
• Networking issues related to TCP/IP configuration, network adapter installation, wireless networks, proxy configuration, VPN and firewalls.
• Connectivity issues.
• Updated drivers.