It allows you to let a technician see your computer screen remotely over the Internet and share your mouse and keyboard. This way the technician can solve your problem as if he was standing right next to you.
 
Our support representatives will not launch the screen sharing until you grant them an explicit permission to do so. During a screen sharing session the support technician working on your problem will only access those applications that are needed to restore normal operation of your computer. You always maintain control over the repair process and can terminate screen sharing session anytime.